Return & Refund Policy

Last updated: October 31, 2026

We want you to be completely satisfied with your gift basket purchase. If you are not happy with your order, please review the guidelines below.

1. Perishable Items

Due to the nature of perishable goods (food items, chocolates, baked goods, etc.), we cannot accept returns of perishable items unless they arrive damaged or spoiled.

Claims for damaged or spoiled perishable items must be made within 48 hours of delivery and must include photographic evidence of the damage or spoilage.

2. Non-Perishable Items

Non-perishable items may be returned within 14 days of delivery, provided they are:

• Unused and in their original condition
• In original packaging
• Accompanied by a return authorization (see below)

Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.

3. Personalized or Custom Gift Baskets

Personalized or custom-assembled gift baskets cannot be returned unless they arrive damaged or defective.

4. Damaged or Defective Items

If your gift basket arrives damaged during shipping, please:

1. Photograph the damage before discarding any packaging materials.
2. Contact us within 48 hours of delivery with your order number, a description of the issue, and photographs.

We will offer a full replacement, full refund, or partial refund at our discretion based on the nature and extent of the damage.

5. Refund Process

• Refunds are issued to the original payment method.
• Please allow 5–10 business days for the refund to appear after approval.
• Shipping costs are non-refundable unless the return is due to damage or a defect on our part.

6. How to Initiate a Return or Claim

To initiate a return or damage claim, email us at support@sweethousegifts.com with:

• Your order number
• Item(s) you wish to return or claim
• Reason for the return or claim
• Photographs (if applicable)

Return authorization is required before sending items back. Please do not ship items back without contacting us first.

7. Exchanges

Exchanges are subject to product availability. If the replacement item differs in price, the difference will be charged or refunded accordingly.

8. Gift Recipients

Gift recipients may contact us directly for exchanges or damage claims. Refunds for gift orders are issued to the original purchaser unless otherwise arranged.

9. Contact Us

Questions about returns or refunds? Contact us at support@sweethousegifts.com.