Shipping Policy
Last updated: October 31, 2026
1. Processing Times
Orders are typically processed within 1–2 business days. During peak seasons (holidays, Valentine’s Day, Mother’s Day), processing may take an additional 1–2 business days.
Business days are Monday through Friday, excluding federal holidays.
2. Shipping Cost and Estimated Delivery
We offer one simple rate: standard shipping is $9.99, and free on orders of $75 or more. Your entire order ships together in one package. Once shipped, delivery typically takes 3–7 business days. Estimates are not guaranteed and may vary with destination and carrier conditions.
3. Baskets Being Restocked
Some baskets can be ordered while an item is being restocked. These are clearly labeled before you buy, along with the expected ship window. Your payment is taken when you place the order, and we email you when it ships. You may cancel for a full refund at any time before it ships.
4. Shipping Destinations
We currently deliver to addresses in the 50 United States and the District of Columbia.
5. Perishable Items
Baskets containing perishable items are packed to protect them in transit, and we may hold them briefly during extreme weather. We are not responsible for spoilage caused by delivery delays outside our control. See our return policy if something arrives spoiled.
6. Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can also find it with our order lookup or in your account. Orders are fulfilled and shipped from our fulfillment center.
7. Gift Delivery
- We can ship directly to your gift recipient.
- A packing slip will not include pricing information when shipped as a gift.
- Gift messages can be added during checkout.
- Tracking updates go to you, not the recipient, so the surprise stays intact.
8. Delivery Issues
If your package appears lost or has not arrived within the estimated delivery window, please contact us. We are not responsible for packages stolen after delivery confirmation.
9. Holidays and Peak Seasons
Please order early for holidays. Carrier delays are common at these times, and we cannot guarantee arrival by a specific date.
10. Contact Us
Questions about shipping? Contact us at support@sweethousegifts.com.